Salesforce CTI

The Advanced Guide to Salesforce Telephony Integration

Welcome to the complete guide on Salesforce Computer Telephony Integration. Everything you need to know about Salesforce CTI is contained within these few pages. This guide was created to help you understand what it is and how it works. You’ll also learn about the many benefits that come from integrating inbound and outbound calling with Salesforce.

• What is Salesforce CTI?
• Best practices to implement Salesforce CTI
• Using Salesforce CTI to set up Salesforce Call Center
• What to look for in a vendor
• The benefits & features you can expect for service, support, and sales teams